Frequently Asked Questions

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I can’t make the event; can I still support the Jimmy Fund?

Yes! We rely on generous donors like yourself to support Dana-Farber’s mission to conquer cancer. You can make a gift online or sponsor a patient to attend Jimmy Fund Scooper Bowl® by adding a "Sponsor a Patient" ticket to your order.

I just made a gift by credit card. What will appear on my bank statement?

Your online transaction will appear on your credit card statement as: DANAFARBERJIMMYFND. If the transaction is pending, you may see PENDINGBB appear, which is normal. Should you have any questions regarding what appears on your statement, please email our Donor Services team at askCS@dfci.harvard.edu. We can also be reached by phone at 800-525-4669 or 617-632-2903.

What is a matching gift? How do I submit a matching gift?

Many companies offer matching gift programs to encourage their employees’ support of charitable organizations. Contact your company’s human resources department for information about how to have a gift matched, or search for your company to see if it provides matching gifts to Dana-Farber Cancer Institute and the Jimmy Fund.

Will I receive a tax receipt for my gift?

All gifts made online will receive an email confirmation, which includes tax information. Gifts of $15 or more made by check are acknowledged with a letter. For gifts made by check that are less than $15, the cancelled check will serve as your tax receipt.

Is the Scooper Bowl website secure?

Yes. All information submitted online is subject to the Jimmy Fund Privacy Policy. Please read the Jimmy Fund Privacy Policy before submitting any personal information.

How do I opt out of communications?

If you wish to opt out of receiving fundraising mailings from Dana-Farber Cancer Institute and the Jimmy Fund, please call 800-525-4669 or visit JimmyFund.org/Opt-Out. If you wish to opt out of email communications, you may also click the unsubscribe link at the bottom of any Jimmy Fund email.

What is Dana-Farber's tax ID number?

The Institute's federal tax ID number is 04-2263040.

Why did Scooper Bowl Boston change locations?

Due to anticipated construction at City Hall Plaza, Scooper Bowl Boston has relocated to the DCR Hatch Memorial Shell on the Esplanade.

Why has Scooper Bowl Boston been postponed?

To keep our supporters safe and healthy during the ongoing COVID-19 outbreak, we are postponing Jimmy Fund Scooper Bowl® from its original June 2 – 4 dates to September 2020. Check back soon for dates and to get your tickets!

Where can I find more information about Scooper Bowl® NYC?

To find full details for Scooper Bowl® NYC in Bryant Park on August 1 – 2, please click here.

What are the hours?

Jimmy Fund Scooper Bowl NYC takes place from noon to 7 p.m. on Saturday and Sunday, August 1 – 2.

Where can I find a list of ticket types and prices?

Please visit our Tickets and Passes page for Scooper Bowl NYC and click the pink "Ticket Level Details" menu for more details.

Are tickets available at the door?

Yes! You can purchase tickets at the door any time during the event. Please note the price increases on July 18, so we recommend you buy tickets online in advance. We accept cash, check, and credit card at the event.

Do you offer discounts?

Kids under 3 are always free, and groups of 15 or more will receive a discount of $2 or $3 off per ticket when purchased in advance.

If I purchase one ticket, does that mean I can partake in the event throughout both days?

No. Each ticket is valid for one entry to the event. If you would like to visit the event multiple times, either in the same day or throughout both days of the event, please purchase multiple tickets.

Can I leave the event and come back later in the day?

We cannot accommodate re-entry as we are anticipating very large crowds. Once leaving the event grounds you will not be re-admitted to Scooper Bowl NYC unless you have purchased an additional ticket.

Do I have to bring my ticket to the event?

Yes. Please bring either a printed copy of your ticket or be prepared to display it on your smart phone or mobile device.

I am not planning to eat ice cream—can I enter for free?

No. Even though you may not be planning to eat ice cream, you will still enjoy a lot of great entertainment and fun activities. And remember—your admission fee supports cancer research and patient care at Dana-Farber Cancer Institute!

Do you offer any vegan ice cream flavors? Or nut-, gluten-, lactose-, or dairy-free options?

A full list of the ice cream flavors will be available on our Scooper Bowl NYC page closer to the event, with dietary notes clearly marked. All nutritional information will be available at ice cream tents during the event as well. We do our best to accommodate a variety of dietary needs and preferences, but the flavors available are at the discretion of each ice cream vendor.

Can I bring my pet in with me?

We apologize, but due to health codes, only service animals are allowed to enter the event.

Can I bring my lunch in with me?

This is an ice cream-only event. We apologize, but due to health codes, we do not allow outside food to be brought into the event.

Can I bring a bag, backpack, or stroller into the event?

All bags will be checked by security personnel at the entrance. Strollers are allowed.

What happens if it rains?

The event will take place rain or shine; we will only shut down in the rare case of dangerous weather or conditions. Since our critical mission persists rain or shine, dangerous weather or conditions, no refunds will be issued in the case of any cancellation.

I sadly can't attend. How can I support Scooper Bowl® NYC and the Jimmy Fund?

You can make a donation to the Jimmy Fund and Dana-Farber online. We rely on generous donors like yourself to support Dana-Farber’s mission to conquer cancer.